What does "premium" mean to us? (Part 1)

Here at GL Pools, we pride ourselves in offering “Premium Pool Service” but I’m sure you’re wondering: What does that even mean? What does that look like practically? And, most importantly, how does it affect me and my pool? In this multi-part blog series, we hope to outline how we exemplify “Premium Service” in everything we do. In part 1, we are going to focus on two ways that we set ourselves apart.


Simply put, we won’t leave you out in the cold when it comes to your pool and spa service. Whether it’s through email, text message, phone, or in person, we are committed to communicating with you regarding your pool/spa, your equipment, and your bill. We have heard too many stories of other companies being unreachable, not contacting clients if issues arise, and even discontinuing service without notification. If and when problems arise, we make it a priority to reach out to you in a timely manner if we notice an issue, and be available for you to contact us if you notice an issue or if you simply have questions. We answer our phones the vast majority of instances, and, if we are not able to answer, we return your messages promptly. At GL Pools, we know that communication is important and that’s why we are committed to being available and being proactive when it comes to your pool and spa service.

Detailed Client Records & Chemical Tracking

Every single client of ours has a detailed profile in a state-of-the-art mobile app called “Skimmer”. Information includes everything from weekly chemical readings, to a detailed list of the equipment on site, to how many minutes your technician spends there, and even the name(s) of your pet(s). This helps us ensure that we have all the information we need to provide you with premium service. Below is a screenshot of the “Customer History” section from one of our clients’ pools:


As you can tell, we don’t take our record-keeping lightly and recognize the importance of accuracy and accountability when it comes to providing high-quality service to our clients.

Thank you for taking the time to read this. We hope that you’ll continue to follow along for the future posts in this series and, of course, for tips & tricks on how to best work together to care for your pool and spa.


-Chris, Service Manager

Q & A- Why do I keep getting algae? (4 simple ways to prevent algae blooms)

Nobody wants the neighborhood swamp. If the only swimmers you are getting are the perennial mosquito larvae, here are some ways to restore your pool to be a healthy, beautiful oasis:

  1. Chemistry- Poor water chemistry is a big contributor for algae growth. Keep the pH balanced at 7.2-7.8. Chlorine is less effective when pH is too high, and it’s too aggressive when pH is too low. A free Chlorine residual of 3.0-5.0 will help to sanitize and limit algae growth.

  2. Filtration- We recommend cleaning the circulation filter every 6 months, and as a rule of thumb, keep it within 10 PSI of the starting clean pressure. A clean filter saves you money by preventing broken cartridges and grids, and keeping your electrical costs down. The flow rate will be higher, and the amp draw will be lower on the motor.

  3. Turnover- This is the equation of calculating the amount of time it takes to filter the entire gallonage of the pool. It’s important to achieve a rate of at least 1 turnover per day. Here is a website to help calculate your turnover rate: https://www.aes-sw.com/turnover-flow-rate-calculator

  4. Organics- Limit the amount of organic material (soils, leaves, fertilizers, pollen) entering the pool. Basically, stop feeding the algae! Emptying baskets, and having the pool professionally cleaned once a week will help tremendously. Brushing dusty areas and low flow corners will keep the algae from being able to form. Trim plants away from the pools edge and consider getting a cleaner to keep organics from sitting stagnant on the pool floor.

Perhaps the biggest reason for algae growth is that many pool owners are extremely busy and managing a pool can be time consuming. We’d love to help you turn your backyard chore into a relaxing, fun feature of your home. Contact us today for advice or a quote on service!


-Austin, Owner/CFO