What does "premium" mean to us? (Part 1)

Here at GL Pools, we pride ourselves in offering “Premium Pool Service” but I’m sure you’re wondering: What does that even mean? What does that look like practically? And, most importantly, how does it affect me and my pool? In this multi-part blog series, we hope to outline how we exemplify “Premium Service” in everything we do. In part 1, we are going to focus on two ways that we set ourselves apart.

Communication

Simply put, we won’t leave you out in the cold when it comes to your pool and spa service. Whether it’s through email, text message, phone, or in person, we are committed to communicating with you regarding your pool/spa, your equipment, and your bill. We have heard too many stories of other companies being unreachable, not contacting clients if issues arise, and even discontinuing service without notification. If and when problems arise, we make it a priority to reach out to you in a timely manner if we notice an issue, and be available for you to contact us if you notice an issue or if you simply have questions. We answer our phones the vast majority of instances, and, if we are not able to answer, we return your messages promptly. At GL Pools, we know that communication is important and that’s why we are committed to being available and being proactive when it comes to your pool and spa service.

Detailed Client Records & Chemical Tracking

Every single client of ours has a detailed profile in a state-of-the-art mobile app called “Skimmer”. Information includes everything from weekly chemical readings, to a detailed list of the equipment on site, to how many minutes your technician spends there, and even the name(s) of your pet(s). This helps us ensure that we have all the information we need to provide you with premium service. Below is a screenshot of the “Customer History” section from one of our clients’ pools:

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As you can tell, we don’t take our record-keeping lightly and recognize the importance of accuracy and accountability when it comes to providing high-quality service to our clients.

Thank you for taking the time to read this. We hope that you’ll continue to follow along for the future posts in this series and, of course, for tips & tricks on how to best work together to care for your pool and spa.

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-Chris, Service Manager